FAQs

Frequently Asked Questions

 

Click on any question below for the answer. Don't see your question here? Contact us!

  

Purchases are fulfilled in the order that they’re received. Please allow 3-5 business days for processing, but there's a good chance processing will be faster than that. If your order is delayed, we will send you an updated shipping email with new information.

If you need a specific item ASAP (e.g., for a con, for a birthday, etc.) email us! We’ll see what we can do to help.

After an order has left our store, we have very little control over shipping. To start, we recommend making sure your shipping address is correct. If the address is correct, contact your local post office to see if they can locate your package. If the post office can’t locate your package, contact us here.

Note: If you live in community housing (e.g., dorms, apartment housings, shared communities, etc.), please make sure to check with your front desk associate after confirming your shipping address, but before contacting the post office to avoid any mix-ups.

We currently only ship within the 50 United States and the District of Columbia This may change eventually, and this policy is subject to change at any time. We hope to expand where we ship to in the future and will update accordingly.