Frequently Asked Questions
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Sewing patterns may be returned for store credit or exchanged for item(s) of equal value if the pattern paper inside is not cut, ripped, or damaged in any way. The pattern's condition must be neat (e.g., not haphazardly stuffed inside of the bag, the pattern folded cleanly, etc.) and all the original packaging material must be together in one unit.
Sewing patterns are no longer eligible for returns if the pattern or packaging is damaged, online material/tutorial/links have been accessed, or the request isn’t made within 60 days of purchase. Tools/kits/other merchandise follow similar rules — unused merchandise may be returned provided that they are in the same condition they were dispatched in.
If we made a mistake with your order, please contact us at firstname.lastname@example.org with your name, order number, the problem you’re experiencing, and any relevant photos or information. We’re here to help.
Note: Please understand that once the package is out of our hands, we have no control over your purchase. If the product is damaged in transit, please follow up with a report to your local post office/shipping carrier.
No. Our patterns are made only for personal use as defined by First Stop Cosplay and are not meant for resale, commercial use of any kind, or reproduction. We reserve the right to pursue legal action due to any usage of our patterns that falls outside of personal use as defined by First Stop Cosplay.
Flip over the front page on your packaging paper to find the access code and QR code/URL you’ll need to receive the instructional content for your sewing pattern. Follow the instructions and enter your information into our fillable form.
We’ll send you a link to the instructional content page within 48 hours of receiving your information. Please email us at email@example.com if you have been waiting for more than 48 hours or if you experience any issues with the process.
We’re currently in the process of automating our instructional content redemption process, but for now, we still have to manually send you the instructional content link.
We try to send out our instructional content as quickly as possible. Please email us at firstname.lastname@example.org if you have been waiting for more than 48 hours or if you experience any issues with the process.
Our instructional content is designed to educate anyone looking to improve their skills. We aim to provide sewing knowledge by explaining the reasoning behind certain techniques and best practices that you’ll use for your future sewing projects.
We occasionally update older instructional content to make it more consistent with our newer projects. Sometimes, we'll also make changes for clarity or to add more information. Just like you, we're always learning new things, and we want to make sure you have the best version of the instructions!
Check the version updates box at the bottom of your sewing pattern's instructional content webpage to see when the most recent version of your instructional content was released. We'll also let you know about any updates or changes we make in our newsletter! You can sign up for our newsletter and see version updates, along with other First Stop Cosplay news at the bottom of the page!
While we would love the option to add on printed instructions, our instructions are detailed enough that if they were all printed out, they would average 50 pages for each sewing pattern. We also occasionally update our instructions, and we want to make sure you have access to the newest versions.
We’re also working on offering a printable PDF of the instructions! You can sign up for our newsletter to find out when we release our printable PDFs, along with other First Stop Cosplay announcements at the bottom of this page.
You may be working with an older version of the instructions. Updates to our instructional content sometimes include changes to our video tutorials, which means that old video tutorial links will no longer work. Please go to the instructional content page for the sewing pattern to re-download the most recent version of the written instructions. The version history section at the bottom of every instructional content webpage lists any videos that have been changed.
If you’re using the newest version of the instructions and you think you’ve found a broken link, please let us know! Email us at email@example.com and let us know where it is.
You can find the link to join our customer-exclusive Discord on every instructional content page. Our Discord is meant to be a safe space for cosplayers like you to share information and encourage each other on their projects. We keep it customer-only to help our moderators ensure that it stays friendly, helpful, and troll-free.
If you’re finding it difficult to finish your project and need a little extra help, you can utilize our many resources, which include support from one of our sewing experts (available Monday – Friday from 9 AM – 6 PM PST) and customer-exclusive Discord server. You can also refer to the step-by-step video tutorials on the instructional content webpage for your sewing pattern.
If you run into a snag while you're sewing, take some pictures and ask us for help! Having a visual will allow us to help you much faster.
We’re working hard to create more sewing patterns and instructional content for you. Our content takes longer to produce because we carefully design all our patterns and instructional content with you in mind.
We consider different methods of construction to preserve the accuracy and quality of the finished cosplay without making it difficult to sew, and we scrutinize our instructional content to provide the clearest directions we can. Every new product is the result of weeks of careful craftsmanship from our team. For news on our next releases, sign up for our newsletter or follow us on Instagram!
We’re always looking for feedback and suggestions for sewing patterns that you’ll want to use! You can email us at firstname.lastname@example.org or message the #questions-suggestions channel on our customer-exclusive Discord.
We’ve reinvented the sewing pattern to be more user-friendly and accessible to cosplayers of every experience level. We’ve designed the markings and other features of our sewing patterns to provide only the clearest and most necessary information. We also have single-size patterns, which are easier to cut than the nested sizes that come with traditional sewing patterns.
As a company, First Stop Cosplay believes you deserve the most enjoyable cosplaying experience you can have, regardless of size, shape, or gender. Please see our Size Chart for our sizes, measurement guide, and our sizing philosophy!
Our fabric measurements are based on 48″ wide fabric bolts. If you bought a 60″ fabric bolt, you will have fabric left over. We also include a small margin of error in our suggested fabric amount.
We’re working on compiling a list of the retailers we purchase from and trust, so stay tuned! In the meantime, you can buy some great notions on the First Stop Cosplay shop. Every product we sell is something that we use ourselves in the office.
Yes! We also ship our products to most of the provinces and territories in Canada (except Saskatchewan). Specifically, we can ship to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, and Yukon.
While we do not charge sales tax on products sold to Canadian residents, please note that you may still be responsible for any import/customs duties, fees, or taxes.
Please also note that we are unable to track packages once they leave the United States. If your package has not yet arrived, please check with your local courier and/or customs.