Frequently Asked Questions
Click on any question below for the answer. Don't see your question here? Contact us!
Purchases are fulfilled in the order that they’re received. Please allow 3-5 business days for processing, but there's a good chance processing will be faster than that. If your order is delayed, we will send you an updated shipping email with new information.
If you need a specific pattern ASAP (e.g., for a con, for a birthday, etc.) email us! We’ll see what we can do to help.
After an order has left our store, we have very little control over shipping. To start, we recommend making sure your shipping address is correct. If the address is correct, contact your local post office to see if they can locate your package. If the post office can’t locate your package, contact us here.
Note: If you live in community housing (e.g., dorms, apartment housings, shared communities, etc.), please make sure to check with your front desk associate after confirming your shipping address, but before contacting the post office to avoid any mix-ups.
We currently only ship within the 50 United States and the District of Columbia This may change eventually, and this policy is subject to change at any time. We hope to expand where we ship to in the future and will update accordingly.
Items are no longer eligible for returns if the pattern or packaging is damaged, exclusive online material/tutorial/links have been accessed, or the return request is made more than 60 days after the initial purchase.
If we made a mistake with your order: please contact us at firstname.lastname@example.org with your name, order number, and the problem you’re experiencing/any relevant photos or information. We’re here to help and would be happy to organize an exchange for you.
Note: Please understand that once the package is out of our hands, we have no control over your purchase. If the product is damaged due to negligence of the post, please follow up with a report to your local post office/shipping carrier.